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Privacy Policy
Hakuba Real Estate respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and manage personal information submitted through our website, contact forms, property inquiry forms, newsletter forms, advertising forms, social media lead forms, email, phone, and other communication channels.
By using our website or submitting your information to Hakuba Real Estate, you agree that we may collect and use your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Property preferences
Budget range
Preferred property type
Bedroom requirements
Move-in or purchase timeline
Preferred location
Viewing requests
Newsletter subscription details
Inquiry details
Communication history
Any other information you choose to provide
We may also collect basic website usage information through cookies, analytics tools, advertising pixels, and similar technologies.
2. How We Collect Information
We may collect information when you:
Submit a contact form on our website
Submit a property inquiry form
Submit a Meta, Facebook, Instagram, Google, or other advertising lead form
Subscribe to our newsletter
Contact us by email, phone, or social media
Request property information or a viewing
Interact with our website, advertisements, or marketing content
3. How We Use Your Information
Hakuba Real Estate may use your personal information for the following purposes:
To respond to your inquiry
To provide property information
To arrange property viewings
To recommend suitable properties
To communicate with you about real estate opportunities
To send newsletters or market updates where applicable
To follow up on property, rental, investment, or commercial inquiries
To improve our website, advertising, and customer experience
To manage internal records, customer communications, and business operations
To comply with legal, regulatory, or business record requirements
4. Newsletter and Marketing Communications
If you submit an inquiry, subscribe to our newsletter, or provide your contact details through our website or advertising forms, we may contact you by email, phone, or other communication methods regarding your inquiry, property opportunities, market updates, newsletters, or related real estate information.
You may request to stop receiving marketing communications at any time by contacting us by email.
Please contact:
sales@hakubarealestate.com
We will process removal or unsubscribe requests within a reasonable period. However, we may still retain certain information where necessary for legal, administrative, security, dispute resolution, or legitimate business record purposes.
5. Advertising, Analytics, and Cookies
Our website and advertisements may use cookies, analytics tools, advertising pixels, and similar technologies. These may help us understand website performance, measure advertising effectiveness, improve user experience, and show relevant property-related advertisements.
These tools may be provided by third-party platforms such as Meta, Google, Webflow, email marketing platforms, CRM systems, analytics providers, or advertising partners.
You can adjust cookie settings through your browser. You may also manage advertising preferences directly through the relevant advertising platforms.
6. Sharing of Information
We do not sell personal information.
We may share personal information only when reasonably necessary for our business and service operations, including with:
Hakuba Real Estate team members
Related group companies or internal departments
Real estate agents or property consultants
Property owners, managers, or developers where relevant to your inquiry
Website, CRM, email, newsletter, analytics, or advertising service providers
Professional advisers or service providers
Government, legal, or regulatory authorities where required by law
We only share information to the extent necessary for the relevant purpose.
7. Third-Party Services
We may use third-party platforms and service providers to operate our website, manage inquiries, send newsletters, process advertising leads, analyze website activity, and manage customer communications.
These third-party providers may process information in accordance with their own privacy policies and applicable laws.
8. Data Storage and Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. By submitting information online, you acknowledge that there are inherent risks in using internet-based services.
9. Retention of Information
We may retain personal information for as long as reasonably necessary for inquiry management, customer communication, marketing management, business records, legal obligations, dispute resolution, fraud prevention, security, and service improvement.
If you request deletion of your information, we will review and process your request within a reasonable period, subject to any legal, administrative, or legitimate business reasons that require us to retain certain records.
10. Requesting Access, Correction, or Deletion
You may contact us to request access to, correction of, or deletion of your personal information.
To make a request, please email:
sales@hakubarealestate.com
When making a request, please include your name, contact details, and the nature of your request so we can identify the relevant information.
We may need to verify your identity before processing certain requests.
11. Links to Other Websites
Our website may contain links to third-party websites. Hakuba Real Estate is not responsible for the privacy practices, content, or security of external websites.
12. Changes to This Privacy Policy
Hakuba Real Estate may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Hakuba Real Estate
Email: sales@hakubarealestate.com
Website: https://www.hakubarealestate.com
By using our website or submitting your information to Hakuba Real Estate, you agree that we may collect and use your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Property preferences
Budget range
Preferred property type
Bedroom requirements
Move-in or purchase timeline
Preferred location
Viewing requests
Newsletter subscription details
Inquiry details
Communication history
Any other information you choose to provide
We may also collect basic website usage information through cookies, analytics tools, advertising pixels, and similar technologies.
2. How We Collect Information
We may collect information when you:
Submit a contact form on our website
Submit a property inquiry form
Submit a Meta, Facebook, Instagram, Google, or other advertising lead form
Subscribe to our newsletter
Contact us by email, phone, or social media
Request property information or a viewing
Interact with our website, advertisements, or marketing content
3. How We Use Your Information
Hakuba Real Estate may use your personal information for the following purposes:
To respond to your inquiry
To provide property information
To arrange property viewings
To recommend suitable properties
To communicate with you about real estate opportunities
To send newsletters or market updates where applicable
To follow up on property, rental, investment, or commercial inquiries
To improve our website, advertising, and customer experience
To manage internal records, customer communications, and business operations
To comply with legal, regulatory, or business record requirements
4. Newsletter and Marketing Communications
If you submit an inquiry, subscribe to our newsletter, or provide your contact details through our website or advertising forms, we may contact you by email, phone, or other communication methods regarding your inquiry, property opportunities, market updates, newsletters, or related real estate information.
You may request to stop receiving marketing communications at any time by contacting us by email.
Please contact:
sales@hakubarealestate.com
We will process removal or unsubscribe requests within a reasonable period. However, we may still retain certain information where necessary for legal, administrative, security, dispute resolution, or legitimate business record purposes.
5. Advertising, Analytics, and Cookies
Our website and advertisements may use cookies, analytics tools, advertising pixels, and similar technologies. These may help us understand website performance, measure advertising effectiveness, improve user experience, and show relevant property-related advertisements.
These tools may be provided by third-party platforms such as Meta, Google, Webflow, email marketing platforms, CRM systems, analytics providers, or advertising partners.
You can adjust cookie settings through your browser. You may also manage advertising preferences directly through the relevant advertising platforms.
6. Sharing of Information
We do not sell personal information.
We may share personal information only when reasonably necessary for our business and service operations, including with:
Hakuba Real Estate team members
Related group companies or internal departments
Real estate agents or property consultants
Property owners, managers, or developers where relevant to your inquiry
Website, CRM, email, newsletter, analytics, or advertising service providers
Professional advisers or service providers
Government, legal, or regulatory authorities where required by law
We only share information to the extent necessary for the relevant purpose.
7. Third-Party Services
We may use third-party platforms and service providers to operate our website, manage inquiries, send newsletters, process advertising leads, analyze website activity, and manage customer communications.
These third-party providers may process information in accordance with their own privacy policies and applicable laws.
8. Data Storage and Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. By submitting information online, you acknowledge that there are inherent risks in using internet-based services.
9. Retention of Information
We may retain personal information for as long as reasonably necessary for inquiry management, customer communication, marketing management, business records, legal obligations, dispute resolution, fraud prevention, security, and service improvement.
If you request deletion of your information, we will review and process your request within a reasonable period, subject to any legal, administrative, or legitimate business reasons that require us to retain certain records.
10. Requesting Access, Correction, or Deletion
You may contact us to request access to, correction of, or deletion of your personal information.
To make a request, please email:
sales@hakubarealestate.com
When making a request, please include your name, contact details, and the nature of your request so we can identify the relevant information.
We may need to verify your identity before processing certain requests.
11. Links to Other Websites
Our website may contain links to third-party websites. Hakuba Real Estate is not responsible for the privacy practices, content, or security of external websites.
12. Changes to This Privacy Policy
Hakuba Real Estate may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
Hakuba Real Estate
Email: sales@hakubarealestate.com
Website: https://www.hakubarealestate.com